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Group Call Netiquette

Welcome to our TeleConference Calls. Prior to coming on the call participants are encouraged to begin the session with a good measure of humility, emotional honesty, teachability and courage; to be proactive and forgiving; to check their motives and to seek reconciliation. It is hard to imagine the opposite characteristics in a coachee!! ... but it needs to be said.  This makes MIP TeleConference Calls a safe setting where courageous people can bring issues into the open, and seek support from the group and group Coach.

Access. Our hosting company is Calliflower. When you register for a course or a TeleSeminar or any Group Coaching Call, we set up your details in Calliflower, and Calliflower communicates to you with reminders to your email or your 0cell phone or both. They supply a PIN. When you receive the Calliflower invitation email and you accept...

Using a nickname. If something about you is quite distinctive eg I am Dr Basil from Bowen NQld with a very deep voice and doing Resilient Doctors, if you wish to maintain your anomynity, you may choose a nickname for both Calls and Forum participation. Members wishing to use a nickname are invited to click on ‘Edit my Details from your Member Dashboard, and include a nickname in the text field provided and Save your additional details.

Participation. Your coach will usually mention how many people are on the call. A good rule of thumb is divide the 50 minute call by two more that the number of participants and that's your speaking time. It rarely works out this way, but we want everyone to have their say. it is of limited benefit to anyone to use the Conference Call to tell a long detailed story, or to ask a question with four parts. Please prepare your comments and questions beforehand - short, to the point. In that we encourage your next step to be a visit to the Forum associate with your particular call and to post your comments, we suggest you use the I-M-P-A-C-T acronym in taking notes during the call.

I am learning...in this call from the group experience…
My to do list for the next week or so must include the following...
Plans to implement in the next three months ought to include...
Attitudes right now. Honestly I am feeling ... and likely reasons why ...
Clarity is needed from my coach or other team members on ...
Trouble or barriers I face in being more effective and reaching my potential ...

Our MIP community agrees to both give and take on the Calls. Asking for advice is fine, but please limit your advice giving to, “In my similar situation, I did … [this] … and it worked for me.” It is okay to suggest to someone in your group, “You might like to consider … , but please avoid words like ‘you should…’ or ;you really ought to…’ or ‘Why don’t you just strangle him?’ Don't expect an immediate answer. Don’t say anything that might reasonably be considered offensive or unhelpful. Please do not tout your expertise or your products or services.  You are not permitted to promote yourself in any post. You may not solicit any MIP community member by private message or email unless we give you permission on a per-situation basis.
Don’t worry, we’ll let you know if you cross any lines.

General Call Etiquette
Call from a quiet location. 
Avoid cell phones. If you use a cell phone, put on mute when not talking. 
Avoid speakerphones or if using speakerphones, use the mute button. 
Use quality headsets to avoid "tinny" sound. 
Avoid low quality cordless phones as they sometimes create a buzzing background sound. 
Ensure your cordless battery can do a 50 minute call. 
Don't use the hold button if your phone system has built in background music or announcements. 
Avoid paper rustling and loud keyboards. Some of our coaches use neoprene to cushion their keyboard sounds. 
Caution with multitasking - some is unavoidable, but our coaches will occasionally stop the call and put all on mute to isolate the noise source.  
Announce if leaving/returning. 
On long calls, offer bio breaks and "quick stretches" - remember we are more than just ears! Consider kind treatment of bodies! 
Speak clearly. Slow down if you are a "fast talker" 
Be aware of the impact of accents and slow down accordingly. 
Be enthusiastic and use a tone appropriate to the group. First impression are important. 
Vary voice tone - avoid monotone presentation.

Thus said, there is so much to be gained from your conference call.